These Terms govern access to and use of Taxi Copilot, an AI assistant service for taxi companies, provided by Tiskel sp. z o.o. By using the Service, the Customer accepts these Terms.
1. Introduction and acceptance
The Service is intended for businesses and sole traders. The person accepting these Terms confirms that they are authorised to bind the Customer.
These Terms apply together with our Privacy Policy, Data Processing Agreement (DPA), Confidentiality Agreement, and any individual order form or written commercial agreement agreed with the Customer. The DPA binds the Customer from the moment the Customer starts using the Service. The Confidentiality Agreement binds from the moment confidential information is disclosed.
2. Service description
Taxi Copilot helps taxi companies handle calls, WhatsApp and Messenger conversations, and taxi bookings using AI. Available features depend on the Customer plan and enabled integrations.
The Customer is responsible for its taxi services, pricing, dispatch rules, service areas, and information provided to Taxi Copilot.
3. Account and Customer responsibilities
The Customer must provide accurate account, billing, and configuration information and keep it up to date. Use of the Service requires a positive balance on the prepaid account.
The Customer is responsible for account users, credentials, AI configuration, booking rules, and all instructions given through the Service.
The Customer must comply with applicable law and must not use the Service for spam, unlawful content, fraud, harassment, or misuse of communication channels.
4. Third-party platforms
The Service relies on third-party platforms, including Meta Platforms (WhatsApp Business Platform and Messenger Platform), LLM providers (OpenAI, Anthropic, and Google through the paid Gemini API), OVHcloud, and dispatch system integrations.
When using WhatsApp or Messenger features, the Customer must comply with Meta Platform Terms, WhatsApp Business Solution Terms, and WhatsApp Business Messaging Policy. Changes, limits, or suspensions by third-party platforms are outside Tiskel control and may affect the Service.
5. Data protection
For passenger and booking data processed through the Service, the Customer acts as the data controller and Tiskel acts as the processor. This includes calls, recordings, transcripts, WhatsApp and Messenger messages, phone numbers, pickup and drop-off addresses, and booking details.
The details of the processing - instructions, sub-processors (including LLM providers), security measures, breach notification, deletion, and audits - are set out in the Data processing agreement (DPA).
Tiskel acts as an independent controller for data processed for its own business purposes, including Customer accounts, billing, contracts, support, website forms, newsletter, analytics, and security logs.
The Customer is responsible for informing passengers and other end users that it may use Taxi Copilot and AI-based tools to handle calls, messages, and taxi bookings, and for ensuring a valid legal basis for such processing, including call recording.
6. Pricing and payment
Fees for the Service are charged on a prepaid basis. Rates are set out on the pricing page at taxicopilot.com or in an individual agreement with the Customer. Unless stated otherwise, amounts are net of VAT.
The Customer tops up the account linked to Taxi Copilot on payments.tiskel.com. Top-ups can be made by payment card or bank transfer.
The balance is reduced in line with the price list, according to use of the Service.
When the balance reaches zero, the Service is inactive until the account is topped up again.
7. Acceptable use
The Customer must not use the Service to send spam, unlawful content, misleading messages, or content that violates third-party platform policies.
The Customer must not reverse-engineer the Service, bypass limits or security measures, or resell the Service without written consent.
8. Availability and changes to the Service
We use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted operation. Outages may occur due to maintenance, failures, third-party platforms, or force majeure.
We may update the Service and these Terms. For material changes, we will notify active Customers by email with reasonable notice where practicable.
9. Intellectual property and Customer data
Tiskel owns the Service, software, documentation, and branding. The Customer receives a limited right to use the Service during the term of the agreement.
The Customer retains rights to Customer Data. Tiskel may process Customer Data only to provide the Service, comply with law, and protect the Service. Confidentiality of infrastructure, access credentials (including PBX/SIP), and commercial information is governed by the Confidentiality Agreement. Tiskel does not make Customer Data available to other Tiskel customers.
10. Liability
To the maximum extent permitted by law, Tiskel total liability arising out of or in connection with the Service is limited to EUR 500.
Tiskel is not liable for indirect damages, lost profits, lost revenue, lost bookings, loss of goodwill, or third-party platform failures. Nothing excludes liability that cannot be excluded under applicable law.
11. Termination, governing law, and contact
Either party may terminate the Service with 30 days written notice, unless agreed otherwise. Tiskel may suspend or terminate access immediately in case of serious breach, unlawful use, or security risk. If the prepaid balance is exhausted, the Service becomes inactive as described in Section 6. After the Service ends, personal data processed on behalf of the Customer is deleted or returned in accordance with the DPA.
These Terms are governed by Polish law. Disputes will be handled by the courts competent for the registered seat of Tiskel sp. z o.o. in Poland.
Contact: Tiskel sp. z o.o., ul. Boleslawa Prusa 1/31, 50-319 Wroclaw, Poland, Tax ID: PL8982204546, email: biuro@tiskel.com.