AI Features - Complete Capabilities Overview

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Features

AI capabilities in detail

Discover what our AI assistant can do during every customer conversation. Five powerful tools working together to automate your taxi booking while delivering service quality that matches human dispatchers.

New booking

Core

AI conducts a natural conversation and collects all the information needed for the order - from addresses to special requests. Smart geocoding and address validation ensure accuracy.

Address recognition in natural language ("by the Hilton", "Main Street 5")

Automatic validation and correction of misspelled addresses

Geocoding with suggestions when address is ambiguous

Recognition of airports, train stations, POIs without full address

Immediate bookings or scheduled for later date and time

Order notes: luggage, child seat, air conditioning, pets

Vehicle preferences: estate, van, premium, wheelchair accessible

Flight numbers for airport transfers with arrival tracking

Support for various accents and dialects

Third-party bookings - order a taxi for someone else

Cancel booking

Management

Customers can easily cancel their booking through a conversation with AI - just say they want to cancel the ride. The system handles everything automatically.

Automatic identification of customer's active bookings

Recognition by phone number or booking reference code

Instant status update in the dispatch system

Voice and SMS confirmation of cancellation

Handling multiple active bookings (choose which to cancel)

Information about any cancellation fees if applicable

Option to modify booking instead of cancelling

Cost estimation

Real-time

Before placing an order, AI provides the estimated arrival time and approximate fare, communicating with your dispatch system in real-time.

Estimated time of arrival for nearest available taxi (ETA)

Approximate fare calculation before booking confirmation

Real-time vehicle availability check in the area

Different tariffs: day, night, holiday rates

Additional charges for extra services (luggage, pets)

Transfer to dispatcher

Safety

At any moment, AI can redirect the conversation to a live dispatcher - at the customer's request or when the situation requires human intervention.

Transfer on customer request ("I want to speak to a person")

Automatic detection of situations requiring human intervention

Full conversation context passed to the dispatcher

Handling of complaints and claims by human staff

Unusual requests (e.g., medical transport, VIP service)

Urgent matters requiring immediate decision

Edit booking

Flexibility

Customers can modify their existing booking through a simple conversation with AI. No need to cancel and rebook - just say what needs to change and the system updates everything in real-time.

Change pickup or drop-off address mid-booking

Adjust pickup date and time with instant confirmation

Switch vehicle type (e.g., sedan to minivan, standard to premium)

Add or remove special requirements (child seat, wheelchair access, pets)

Update passenger count and contact details

Modify flight number or additional notes for airport transfers

Real-time fare recalculation after changes

Automatic notification to driver when booking is updated